Axida HDi
Axida's HDi is a comprehensive workflow-based software solution which orchestrates the end-to-end home delivery process from multi-channel order capture, through delivery booking, stock allocation and tracking, debrief, resolution of exceptions and completion. It is designed to integrate with your other key operational systems including customer ordering systems (EPOS, web and telesales), warehouse management and ERP systems.
Going That Extra Mile
Axida is already providing solutions to major clients, such as Wickes, Laura Ashley, Ikea, CEVA Logistics and Wincanton, helping them to "Go that extra mile" in home delivery performance. Clients using Axida HDi have achieved a range of benefits that break out into three main areas:
- Increased customer satisfaction - such as improving first time success delivery rate by 5 percentage points; increasing delivery accuracy; and achieving delivery slot promises over 97% of the time
- Improved delivery performance - by increasing the number of drops on a route by 20%; reducing the cost per delivery; and providing 100% visibility of "will-fail" situations so that they can be fixed ahead of time!
- Improved resource utilisation - by using resources and capacity more efficiently; increasing stock efficiency to 97%; and improving the overall carbon footprint of the service
Quite simply, our solution puts you in control of the balance between service and cost.
In brief Axida HDi:
- Manages the process of performing customer deliveries
- Facilitates enhanced customer service by monitoring and controlling each delivery and it's associated services through the order lifecycle
- Is fully integrated with Batch Routing, Continuous Optimisation or a blend of both to enable users to drive down the cost per delivery
- Provides straightforward facilities to handle delivery exceptions through the integrated workflow modules
- Drives consistent customer order fulfilment regardless of sales channel
- Provides options for integration into existing systems using industry standard technology
- Provides vital order fulfilment information to manage customer relationships
- Keeps the customer informed of the status of their delivery using real time interaction, from order capture up to and including day of delivery
- Provides multi channel access, enabling greater communications for customers, employees and third party systems
Axida HDi Versions available
Standard edition - full implementation of HDi typically used for dedicated fulfilment operations
Multi client edition - fully featured solution for the management of shared user delivery networks
System Features
Multi Channel Order Integration
Irrespective of your sales channel orders can be passed to Axida HDi in batch, captured on line or be fully integrated into your current selling system using web services.
Delivery Date and Time Selection
Delivery dates and timeslots can be selected after purchase or during the sales process. Where continuous optimisation is used the system will advise you of the least cost delivery option, enabling you to minimise the cost of delivery. Available delivery dates are configured dependant on stock availability, resource availability, geographical coverage and operational lead times.
Types of Orders Managed
The system manages a range of order types based on products and services including stocked items, back to back supplier orders, supplier direct delivery orders, made to order products and service related visits. Configurable rules within the system determine how each order behaves taking into account the mix of order types.
Order Lifecycle
The system is configured to manage an order lifecycle which is specific to your operation ensuring each individual order follows the rules applicable to the characteristics of the order or its contents. For example ensuring orders are delivered using the most appropriate delivery resource eg carrier or two man fleet.
Outbound Order Management
All orders are subject to final optimisation checks, pick sequencing is configurable to ensure high priorities and long distance orders are available in a timely manner. Customers can be kept informed of progress using automated contact mechanisms such as emails, SMS and automated voice messaging.
Day of Delivery Tracking
Customers can be kept informed of progress using GPS tracking and integrated customer contacts via SMS or email. Customer contact centre staff also have full visibility of order tracking.
Delivery De-briefing
Delivery de-briefs can take place in batch or on line using hand held technology connected via GPRS. Integrated work flow actions ensure that delivery failures are immediately available for re-scheduling.
Workflow
The integrated workflow module ensures that all order exceptions are highlighted with the appropriate customer contact centre staff, prompting the appropriate remedial action. Workflow entries which fail to be actioned are automatically escalated. All workflow entries and actions are fully configurable.
Contact Management
The contact management module enables users to record all contacts relating to customers, orders or deliveries. The configurable module allows you to create your own contact reasons and solution processes which may or may not be related to home deliveries.
Outbase Stock Management
Axida HDi has an optional Outbase Stock Management Module which allows you to track customer order items from central stock locations or suppliers through the delivering outbase for onward delivery to the customer. The system recognises the difference between items which should be cross docked and those which should be located for later delivery to the customer. Additionally the module tracks returns either for return to supplier or warehouse. The system enables users to vary the number of tracking transactions within the outbase.
Management Information
The system provides a range of standard reports which are available through a web browser and can be downloaded into spreadsheets. Alternatively views of live data or copy managed data can be made available to your existing Business Intelligence Tool.